About me

Mark Pierce

UX Architect, Designer, Developer & Presenter. Passionate about delivering exceptional user experience.

Values

Skills

User Centred Design
Branding + Identity
Information Architecture
Competitive Analysis
Illustration
UI Design
Personas
Rapid Prototyping
Wireframing
Journey Mapping
Storyboarding
Animation
Video Editing

Code

HTML
CSS/SASS/SCSS
Javascript
AngularJS
PHP
MySQL
SQLite

Tools

Resume

Introduction

I am a UX professional with a talent and passion for delivering intuitive, functional and compelling interactive solutions that fulfil user needs and surpass business expectations. I have 20 years of interactive and print experience, and over the past 13 years I have been specialising in User Experience, Information Architecture and Interaction Design & Development.

During this time I have gained excellent marketing, design, technical, and project management skills. I provide a high standard in project delivery and have been praised for my excellent mediator skills between technical and creative colleagues.

I have an eye for detail and quality, combined with creativity, enthusiasm, team spirit, and a good sense of humour.

Experience

Deutsche Bank

Lead UX Designer & Front-end Developer (AVP)

Sep 2015 - Present

Bunnyfoot Limited

Senior UX Designer & Information Architect

DEC 2008 - AUG 2015

Facilitating workshops and ideation days to capture business and customer needs.
Providing competitive/comparative analyses and expert reviews
Developing personas, scenarios and user journeys.
Creating functional specifications and design guidelines.
Creating conceptual storyboards, site maps and user flows.
Creating detailed wireframes & interactive high definition prototypes
Attending usability testing to validate information architecture, wireframes and graphic design.
Adopting best practice in usability and interaction design.
Working with designers, developers, business stakeholders and end-users to ensure delivery of usable graphical interfaces.
Created JavaScript UI components to reflect the user interaction.
Developed an internal Time Management System with PHP, jQuery and MySQL - This was aimed at informing proposal writing and accurate estimation at a granular level.

Citi Bank

Senior Customer Experience Designer

NOV 2006 - DEC 2008

Maximised the customer experience by employing user-centred design processes to ensure that information was useful, usable and accessible.
Ensured the information architecture, user interface and overall experience of the website met both business and customer needs.
Designed mood boards, storyboards, interactive schematics and site layout.
Worked closely with the usability team to design, build and create working prototypes for user interaction.
Managed projects from concept through to completion.
Created comprehensive Design Specification Documents that showed both visual treatment and technical specifications for business sign-off from the key business sponsors, legal and compliance colleagues.
Ensured quality assurances on creative deliverables were met whilst maintaining TCF (Treat Customers Fairly) in accordance with the Financial Services Authority.
Presented ideas and concepts to all levels of the business, including business sponsors and executives.